Virgin Atlantic are planning to run a six week trial, equipping their cabin crew with Google Glass to see if they can improve the level of customer service they provide to passengers. Google’s wearable tech could allow them to make passengers journeys more personalized, offering each passenger up to date flight information, weather and event information for their destination, translation of foreign language information and more.
“While it’s fantastic that more people can now fly than ever before, the fact that air travel has become so accessible has led to some of the sheen being lost for many passengers,” Dave Bulman, Director of IT, Virgin Atlantic, said in a press release.
When combined with other technologies Glass can provide all kinds of feedback to staff, such as updating passengers about each users dietary requirements and drinks preferences. If the pilot program proves successful then Virgin Atlantic could introduce it on a larger scale.
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