Valve is known for creating the popular digital sales platform Steam, which does everything hardware to regular sales on video games. One thing they’ve been keen to improve on for a while has been their refund policy, something which saw the original policy replaced with one that could offer full refunds to people who purchased a game on the platform. The problem is that the original policy wasn’t in place when the court case against Valve was raised, a case which has now ended with Valve being found guilty of breaking Consumer Law in Australia.
In the court case, that was started back in 2014 by the Australian Competition and Consumer Commission (ACCC), Valve was taken to court because it lacked a refund policy, something that is required by Australian consumer law. In their defence they stated that it doesn’t “officially” conduct business, instead offering a portal to video games through clients.
Overlooking the case, Justice Edelman stated that Valve was doing business in Australia and must, therefore, follow Australian law. This is the first time that the term “goods” has been applied to computer software in Australia, something that is bound to have far-reaching impacts in Australia in regards to their legal statement.
With a hearing set for the 15th April to see how much Valve will have to pay in “relief”, including the likely outcome that they will pay the ACCC’s legal fees, it would seem that initial attempts to resolve this matter and follow the law will still cost the company.