The Steam controller adopts a rather unusual design and incorporates dual trackpads as well as haptic feedback. Initially, Valve sent a batch of Steam controller samples to developers and consumers who pre-ordered during the “Get It Early” scheme. The retail release in the UK is scheduled for November 10th and priced at £39.99. Valve launched an incentive to encourage users to purchase and bundled, for free, Rocket League and Portal 2 with the standard package.
However, we’ve been informed by a reader that the Steam refund policy easily allows you to return the controller and keep both games. Obviously, this isn’t something I would recommend doing on a huge scale as Valve will obviously respond to abuse of the Steam Refund policy. Although, it’s great to see Valve accepting the controller isn’t for everyone and allows consumers to keep both games as a gesture of good will.
Despite Valve’s brand loyalty, their customer service has a fairly shoddy reputation and even bested by Origin due to the ‘Great Game Guarantee’ policy. Thankfully, things have improved in the last few months and customers could easily get a refund for the terrible port of Batman: Arkham Knight without any issues. It will be interesting to see if Valve ends this promotion if too many people end up returning the controller. Graphics cards often contain promotional codes, and if you return the card without a fault developing, it’s possible for the retailer to deduct a certain amount.