That’s not a headline you read everyday. A journalist at the Philadelphia Daily News had a number of e-mails from customers of one of America’s most hated companies complaining about poor service. So, what’s a journalist with high profile contacts to do to help these people out? Call the CEO? No, even better – she called the CEO’s 92-year-old mother.
Diana and Jason Airoldi told columnist Ronnie Polaneczky that they were having a pretty hard time with Comcast. Apparently, they would be completely cut off for six weeks, all thanks to the company having broken its appointments with them. That’s literally six weeks without cable and internet in a world where the latter is quite often vital for many people’s professions. Plus, remember this is the USA we’re talking about here – Comcast, like other telcos in America, often have a monopoly in certain regions, largely due to them owning all of the infrastructure, leaving customers with no alternative.
So Polaneczky decided it would be a good idea to give Comcast’s CEO Brian Roberts’ mom a call. It was a good idea too – the next day vans turned up at the Airoldi’s house and got them up and running.
I wonder if she grounded him?