Hardware.fr is part of LDLC, the largest seller of computer components in France and periodically releases statistics about customer returns. This allows us to gauge quite accurately each manufacturer’s RMA rate as a percentage and overall reliability. The RMA rates relate to models sold between October 1st, 2014 and April 1st, 2015, for returns created before October 2015. During the hardware survey, ASUS attained first position with a very impressive RMA rate of 1.89%. In comparison to the competition, Gigabyte reported returns of 2.05%, while ASRock managed 2.08% and finally, MSI finished with 2.55%.
Joe Hsieh, ASUS Corporate Vice President and General Manager, Motherboard and Desktop System Business Unit, said about the results:
“We are immensely proud of the latest Hardware.fr reliability report. The achievement is a result of our dedication to perfection and tireless efforts, leading to the development of advanced such as 5X Protection II,”
“We strive always to deliver the best motherboard defenses by combining the finest components, thoughtful circuit design, and exacting standards to guarantee quality and long-term durability all-round protection — resulting in exceptional motherboard reliability”
Interestingly, ASUS’ RMA rate dropped by 2.49% from the previous Hardware.fr report and showcases the improvements ASUS have made in the testing phase. Also, the motherboard section is extremely reliable and the lowest return rate in the industry. Although, the gap compared to other manufacturers isn’t massive. Nevertheless, it’s a great achievement and illustrates the durability of ASUS products.
Apple has been under increasing pressure from disgruntled customers affected by blurry focus on the iPhone 6 Plus rear-facing camera. The hardware fault effects models sold between September 2014 and January 2015 but Apple insists this only occurs to “a small percentage” of handsets. To setup an RMA, you need to navigate to this dedicated website and insert your phone’s credentials. Please note, Apple can refuse the repair or charge a fee if the phone has any damage which could impair the repair process. It’s a shame Apple doesn’t provide a brand new replacement phone but at least your existing handset doesn’t go to waste.
Evidence showing the highlighted problem is included in a user-video below and illustrates how the camera’s optics swish from side-to-side. It’s important to reiterate that this only happens on the iPhone 6 Plus so other handset owners shouldn’t be affected. This isn’t the first instance of hardware flaws on the iPhone 6 which was plagued by “bendgate” and created a lot of negative press surrounding the latest SKUs.
While Apple might be completely right and the issues are quite isolated, it’s good to see consumers being given a free repair option. Although it’s long overdue and many users might have already migrated to Android after returning their faulty handset.
Thank you TechCrunch for providing us with this information.
Since the launch of the R9 Fury X, multiple reviews, news and general consumers have all noted the extremely loud pump noise coming from the AIO enclosed unit that tames the beast of the Fiji XT GPU core and HBM memory. In the most recent turn of events, AMD seems to have released a revised version. We noted the pump noise during our review of the card, something which was a massive downside to an otherwise great unit.
Thanks to a forum user over on the AnandTech forums, we can now see that AMD have changed the pump to an updated version. This came after the user reported the pump noise and requested an RMA from his local retailer; resulting in a brand new revised until to be sent out.
While the units look relatively the same, with just a logo change, reports have already started coming in that this new pump has in fact lowered the overall noise levels of the unit. We must note that this model is the Sapphire Fury X, but all other manufacturers will be receiving the same unit immediately.
If you are one of the lucky ones to get your Fury X before stocks ran out and are curious to know what model pump you are running, you can simply remove the top case cover with the use of a small allen key or Hex tool bit; this will not void your warranty. If you have access to a 3D printer, why not add a little flair to your Fury X with some customer covers.
Since the launch of such a hugely anticipated card with heaps of new technology, it was expected that some were going to be faulty/ problematic at first. Since the media had their samples, some noted in the independent reviews; a noise coming from the GPU, which could be coil whine or water pump buzzing. AMD had then confirmed that this issue was only in the initial batch of media sample cards and that the consumer cards would not suffer from this fault.
Well, now it seems that is not the case at all. A new Fury X owner has received his card and seems to have the same or similar sound.Here is the with and without Fury X videos for you to hear yourselves.
Without Fury X installed:
With Fury X installed:
It’s not totally clear what that sound is, it doesn’t seem high-pitched enough to be coil whine, but the user didn’t adjust the pump speed to rule out pump noise. If it is either of those issues, it could make what has already come across as somewhat of a flop of a launch even worse. Let us know what you think that sound is in the comment section.
UPDATE: We have reached out to AMD for an official statement, and if they respond, we will be more than happy to add it to the article to get both sides of the story.
AMD for quite some time now has been offering up a bundle with all their top end graphics cards in a deal as the ‘Never Settle’ deal. This deal gives users who purchase a HD Radeon 7000 series card games codes for various games such as FarCry 3, Hitman: Absolution, Sleeping Dogs and a 20% discount of Medal Of Honour: Warfighter. Depending on which card is purchased, a mixture of game codes come included for FREE as part of a buying incentive.
Just recently it has come to light that California based e-tailor Newegg has been short changing purchasers who have experienced difficulties with faulty products purchased through their channels. Its a matter of fact that faults do occur and not every piece of hardware on sale is giong to be flawless, even though quality controls from most manufacturers these days are very high. On buyer from the Overclock.net community filed an RMA for his 7900 series Radeon card which appeared to be faulty and as part of AMD’s incentive, this included the Never Settle bundle with all three games and the 20% off code.
As part of an RMA, the product is to be returned to that it can be replaced with a replacement instead, however it has come to light that this is not how Newegg handled the RMA for the $409 card. Instead of replacing the card, forum user, SkateZilla simply received a refund for $240, a who $169 short of what he paid in the first instance.
This $169 that Newegg kept hold of is in fact the value that they deem the promotional item to be worth and as part of their terms and conditions, this is not refunded, however as AMD includes the bundle and there is no option to not have the bundle, Newegg could hae simple replaced the card without including a new set of game codes which they would otherwise include with the invoice at the time of shipping.
Considering the game bundle is a ‘FREE’ add-on, Newegg have certainly got a case on their hands along with AMD to make sure that the facts are laid clear on how retailers should handle RMAs for products that include free game codes, ensuring that no value is stuck on an item that is regarded as free and has no market value.