Unable to Create a PSN Account? Here’s Why!

Christmas is a time for giving and sharing. More often than not these days games and consoles are shared, resulting in a very busy period where everybody is online creating new accounts and downloading their new game updates. Sony’s PlayStation network (PSN) seems to be having some problems with the Christmas boom, resulting in slightly slower than average speeds for getting the required emails.

The Playstation network appears be having trouble sending the verification emails you get sent at the start when you first create a new account or a sub-account, meaning that you won’t be able to create a new user without a major delay. What we describe as a major delay though is that these emails appear to be taking longer than an email to be received.

As late as 5 PM GMT, AskPlayStation, the official twitter handle for Playstation support questions, tweeted that they were still looking into the issue regarding account validation and password resets.

While users are still able to play single-player games and even download the updates to their games, you won’t be able to play multiplayer games or even visit the Playstation store to spend those gift cards that you received and purchase new games straight to download. While this should be a temporary glitch, how long it will last for is anyone’s guess.

This is bad news for Sony after problems with PSN hacking in the past and now this, it’s no surprise that people are upset with Sony and the PlayStation franchise and you can see why Microsoft’s Xbox is a market leader in certain regions and countries across the world.

Have you been affected by this delay? Do you know someone who got a new Playstation device this Christmas or even a new game that they have been longing to play online? Let us know in the comments below.

Dell Sorry and Rushes To Fix Security Issue

Yesterday we reported on a security issue that came pre-installed on Dell machines, resulting in a potential security risk to both your details and opening up your system into being tricked about if a website is ‘secure’ or not. It would seem that they have been quick and keen to fix this issue, releasing information on how to fix the problem on machines.

First up, if you are using a Dell machine we recommend you use the test site that’s been set up. If this website appears fine, with a padlock in your browser, without displaying a warning then it means that your computer is currently running the eDellRoot certificate.

In order to remove it, you can either use the following process listed below or you can use the uninstaller app provided here. If you want to remove it manually then follow the steps below:

  1. Go to the start menu, type “mmc” and press enter
  2. Go to File -> Add/Remove Snap
  3. Pick certificates and press add
  4. Choose computer account and press next
  5. Choose local computer and press finish
  6. Press Ok
  7. Expand Certificates and Trusted Root Certification Authorities
  8. Pick the certificates folder and check to see if eDellRoot is present
  9. If eDellRoot is present, right click and press delete.

If you want to see the full steps listed provided by Dell you can find the file here. With these steps, you can ensure one less threat to your machine and as such your digital life. It will be interesting to see how Dell reacts to this issue and moves forward in the coming weeks.

Skype Plagued by Network Connectivity Issues

The Skype client is currently experiencing a whole range of connection issues and sporadically showing contacts as offline. Skype has released a statement surrounding the network hiccups and clarified:

“We have detected an issue that is affecting Skype in a number of ways.

If you’re signed in to Skype, you will not be able to change your status and your contacts will all show as offline even if they are online. As a result, you won’t be able to start Skype calls to them..

A small number of messages to group chats are not being delivered, but in most cases you can still instant message your contacts..

If you aren’t signed in to Skype, you may be experiencing difficulty when attempting to sign in. Any changes to your Skype account such as your Credit balance or your profile details might take a little while to be displayed..

You may also have difficulty loading web pages on the Skype Community. For that reason, please check back here for future updates..

We’re doing everything we can to fix this issue and hope to have another update for you soon. Thank you for your patience as we work to get this incident resolved.”

I’ve personally tried to access the Skype service for around 3 hours to no avail but still able to send messages despite appearing as offline. Therefore, it’s possible to communicate with others through text but this could greatly depend on a number of factors, including your location. I would also recommend using the web interface which doesn’t seem to exhibit any network flaws at this time. Whatever the case, the Skype client is suffering quite badly and angered a great deal of its users.

More Than 400 Flights Cancelled Due To Technical Glitch

So it’s the weekend and you’re flying out somewhere nice? The problem is your flight has been cancelled, and so has over 400 other flights. The reason, a bug in the system.

This weekend over 440 flights was cancelled while hundreds more were delayed on the east coast of America this Saturday. The Federal Aviation Administration (FAA) stated that they believe a center in Leesburg, Virginia may be the cause of the problem. The problem itself being that a bug in the tracking software resulted in the system going haywire.

While expressing its resolve to work with carriers to resume normal service they expressly stated that the incident had nothing to do with “an accident or hacking”.

It should be noted that while tens of thousands of passengers were affected in the cancellations and delays, severe and large-scale weather systems can cause cancellations numbering upwards of 1,000 per day.

With technical problems ranging from the wide systems used in this example to the systems used on a single flight, with researchers claiming they were able to issue commands to a plane’s engines through its WiFi. Is it time for us to upgrade the technology we use on an everyday basis and that a lot of us take for granted when going on holiday or travelling for business?

Thank you Yahoo News and Engadget for the information.

Image courtesy of Picture Depot.

NVIDIA Working With Warner Bros. To Fix Arkham Knight on PC

Warner Bros. had a very disappointing release of Batman: Arkham Knight, having the title not playable on PC due to performance issues. The game has reportedly been withdrawn from the market, with retailers stating that it will start putting it back on shelves again once it is properly fixed.

As for NVIDIA, we know it had switched from selling their GeForce cards bundled with the latest Batman title to having the company now selling them bundled with Metal Gear Solid V. However, NVIDIA also plans to make up for it by helping Warner Bros. developers fix their game.

From what we know so far, Warner Bros. is working on a patch to address the performance issues that is due in August. In addition to that, Nvidia Gameworks engineer Tom Peterson said that their team is also focusing on helping the devs at Warner Bros. as a ‘goodwill gesture’.

“We have 200 to 300 engineers that are actually visual scientists,” Peterson stated. “They’re the very best out there. We’ve taken the strategy that says let’s record exactly what they’ve got in their minds, convert it to algorithms … test it and QA it, and then supply it as middleware effectively to game developers”

The question is, why didn’t they get on it before it was launched? If you are to bundle a game with graphics cards that promote gaming, don’t you have to first see how it runs before you actually launch or even think of bundling it? My thoughts are that NVIDIA is also partially guilty here and now they are trying to make up for their mistake. What do you think?

Thank you Big Noobs for providing us with this information

Apple To Replace 3TB Hard Drives In 2012 Model iMacs

We all love that little extra storage, some of us even need it. At the moment my hard drive is warning me that I’m running with less than 50GB free (game sales always do that), and some of us sometimes even end up upgrading our hard drives just in case we might need that little extra space. So what about those of you who brought a 3TB iMac between December 2012 and September 2013?

For those who bought an iMac in this period might want to take up Apple on their replacement scheme they’ve recently launched. If you take them up on the offer Apple will replace and transfer your data (if it’s possible) until December 19th or three years after the original sale (whichever ends later). It will also compensate people who have paid to replace a hard drive from the list of affected models.

So what’s affecting all these hard drives? Quite simply they are failing almost 44% of the time, almost five times that of the models released during the 2013 period a year before.

The graph above outlines the information that MacNN was able to report on, showing that with a 44% for a 3TB Seagate hard drive, a significant change from their normal failure rate.

If you are a Mac user and want to check if your iMac may be affected check out the replacement scheme located here, by entering your serial number you can check if your system may be affected by this problem.With the offer

With the offer available, even if you’ve yet to experience a problem with your machine I would recommend checking and taking them up on the offer if the problem does affect you. The last thing anyone wants is to lose their files and memories because of a bad hard drive.

Thank you MacNN for the information.

Image courtesy of Apple.

Apple Watch ‘Ink’ Problems

The Apple Watch, the wearable tech that was set to revolutionise how we use wearables. Released this week in some parts of the world, it has been a media frenzy to be the first to document it, take it apart and just generally live with it, but what about problems? It is new, so it is possible that problems will arise. Well it didn’t take long, Apple Watch users have taken to social media outlets to express their frustration with what has now unofficially been dubbed “Tattoo-Gate”.

If you couldn’t figure out the problem from that, here’s a breakdown. The Apple Watch uses a process known as photoplethysmography, this process involves shining a high-intensity light from a green LED into your wrist to detect how much blood is flowing and any that bounces back is recorded and displayed by the watch; a similar process to sonar. If you have a tattoo around where the watch back will be making contact with our skin, expect problems.

Youtuber Michael Lovell has recorded his findings with his new Apple Watch, here’s the video.

Looks like Apple might lose some hipster followers if this doesn’t get fixed soon. Are you looking at buying an Apple Watch? Have you already received yours? Let us know if you have any problems down in the comments.

Thank you to Business Insider UK for this information.

Grand Theft Auto 5 PC Users Faced with Login Problems over the Weekend

Rockstar’s Grand Theft Auto 5 has just hit the PC platform and it already had its fair share of problems. Users with ‘unique’ usernames have been extremely disappointed when attempting to install or play the GTA 5 title over the weekend, having been greeted with the “Rockstar update service is unavailable (code 1)” message.

By ‘unique’ usernames, we mean to say that users with characters outside the alphanumeric table are facing the issue described above. Now let’s stop and think about that for a second… really? I mean how in the world did you not see this coming? Going on a simple forum or scrolling through your list of Steam/Uplay/Origin/Windows/etc usernames reveals the “0b\/|0u$”. People have been creative with their usernames for ages now.

Rockstar Support provided some information on their website, which reads as following:

“We have identified an issue where players with Windows usernames that include characters not found in the table at the bottom of this page will likely run into difficulties when attempting to download, install, or play GTAV. We are currently working on a fix for this issue.”

The company’s support has even stated to have had temporary alternative for the issue, but it involves creating a fresh account. While this gave you access to the game, you wouldn’t have had any previous achievements, friends or stats as on your regular account. Even so, who would want to play on a temporary account and lose everything when they have to switch back to their old one?

A full list of supported characters, according to Rockstar, read as following: “A a B b C c D d E e F f G g H h I i J j K k L l M m N n O o P p Q q R r S s T t U u V v W w X x Y y Z z 0 1 2 3 4 5 6 7 8 9”

This is now in the past though, since Polygon reported that connection issues are now resolved. However, Rockstar now seems to be investigating some possible progression losses, saves, items and characters that occurred along with the connection problems. Have you had any problems playing the game? Did you lose any progress or items? Let us know!

Thank you Polygon for providing us with this information

EU Commisioner Wants to Abolish Geoblocking

Geoblocking of content is still one of the biggest issues when it comes to obtaining your media legally. You want to pay for it, but you’re not allowed to and everyone loses out.

Europe’s Vice-President for the Digital Single Market, Andrus Ansip, thinks so too and calls it discrimination rather than an issue of marketing. If people want to pay for content, they should be able to regardless where they live.

“In the offline world, this would be called discrimination. In the online world, it happens every day,” Ansip said. “I want to pay – but I am not allowed to. I lose out, they lose out.”

Geblocking is used by almost all big streaming sites from the BBC iPlayer over Amazon Instant Video to YouTube and Netflix, a big problem for users and one of the most common reasons why people pirate software and media in the first place.

“How can this be a good thing? We put up with the situation because there is not much alternative. Now it is time to do something about it,” Ansip added. “There should be no exceptions. Everyone should be treated the same. This is a key principle that underpins everything we want to achieve.”

The EU is currently discussing how copyright legislation in Europe should be overhauled and Andrus Ansip hopes that measures against geoblocking will be part of the new rules, and so do I.

Thanks to TorrentFreak for providing us with this information

Image courtesy of cinecliq

Facebook’s Outage Scares Everyone… Again!

Millions of users have noticed today that around 12 pm Eastern Time, the social media giant, Facebook, went down for about 30 minutes. This is not the first time the website and its services are unavailable, having the social media giant experiencing similar issues just over a month ago.

Mashable has reported that it was able to access the website during the outage, though the response time is said to have been slower than usual. Users were reporting that they have been greeted with a “Sorry, something went wrong.” message when attempting to load the Facebook page.

It is said that even Facebook’s developer webpage went down during the initial outage, but went back up shortly afterwards. It then displayed a warning message describing the problem and that Facebook engineers are working to fix the issue.

Facebook is currently experiencing an issue that is affecting all API and web surfaces. Our engineers detected the issue quickly and are working to resolve it ASAP. We’ll update shortly.

The above message was displayed after the first occurrence at 12 pm ET, having the engineers change the message to the below mentioned one at around 1:45 pm ET.

Traffic and error-rates are almost back to normal after a coordinated intervention by our engineering teams. We are now monitoring the situation and we have our best engineers determining the root-cause of this issue that affected much of our web fleet. We apologize for any inconvenience and we aim to ensure that this issue does not repeat.

Mashable confirmed the outage through the Down for Everyone or Just Me and It Is Down Right Now services as well. During this time, Twitter was flooded with user messages regarding the outage.

The mobile version of the social media giant was reported to be down as well. Users are stated to have been greeted with the “Error loading News Feed” message inside the app. Even Instagram was reported to have been taken down during the outage, though nobody has confirmed the service’s outage.

A Facebook representative has issued an official statement regarding the issue experienced this morning, though it does not explain what exactly caused the outage.

“Earlier this morning, some people had trouble accessing Facebook for a short time. We quickly investigated and are currently restoring service for everyone. We’re sorry for the inconvenience.”

Thank you Mashable for providing us with this information
Images courtesy of Mashable

Numenta Releases Gork, The First App to Work Similar to a Human Brain

A Redwood City, Californian-based startup company by the name of Numenta has apparently held a conference to show off their achievement, which is a piece of software mimicking the processing power of a human brain.

The company, started by Jeff Hawkins and Donna Dubinsky nine years ago, has set out to achieve an algorithm that would process information like a normal human brain. The company is said to have already shipped its first product, Gork, a piece of software that would detect unusual patterns in information technology systems. By detecting these anomalies in a computer server early, the company states it would help avoid further problems while also saving a lot of time in manually finding and fixing them.

Their first application may seem strange at first, but it fits the description of what the human brain is good at, meaning pattern recognition. It is said that the company built its architecture on Hawkins’ theory of Hierarchical Temporal Memory, having the brain store data in time sequences. This is easily noticeable by the fact that we quickly remember the words and music of a song. This theory has apparently become the foundation for Numenta’s code base, bearing the name of Cortical Learning Algorithm (CLA), which the company intends to use in future applications as well.

Hawkins and Dubinsky have stated at the company’s conference that they are even more excited about new applications based on the CLA code, having already started ‘deeper’ conversations with potential partners about how to use the technology. What would we expect from such a code in the future? Your guess is as good as ours.

Thank you Venture Beat for providing us with this information
Image courtesy of Venture Beat

Apple Might be Facing Problems with New Tech for the iPhone 6

It appears that even giant companies such as Apple are facing problems this year, having been rumoured that the iPhone manufacturer is currently facing some problems with key components for the upcoming iPhone 6.

The good news in all of this is that the latest iPhone 6 is said to break away from its yearly refreshed mainstream design and move towards something more ‘uncommon’ for the company. This is why there are rumours circulating that the plastic inserts above the antennas will be replaced by glass pieces, giving its general outlook a more appealing look and feel.

The bad news however comes from China, where Apple is apparently facing problems with the new iPhone 6 display. The new technology required to make the displays is reportedly giving quite a few headaches production-wise. China Times has stated that Apple is attempting to use new display technology in order to make its next generation of iPhones thinner.

This is nothing new for companies attempting to move towards newer and more sophisticated tech, though it requires meticulous steps to get the new tech to work properly. Apple is reportedly ditching the two-layers found in the ‘brightness enhancement films’ (BEFs) and moving to a one-layer design in order to achieve the required thinness. This might be why Apple’s suppliers are apparently facing problems, having to work out the final touches for the display in question.

Looking back at previous releases, Apple’s manufacturers were reportedly facing similar production problems before every major release, having the company and its suppliers eventually succeeding in releasing the final product before the deadline. The same thing might be happening now, though the outcome is unknown until the final product gets released.

Apple is said to launch its latest (rumoured 4.7-inch display) iPhone 6 model this year, having the launch date previously leaked as being set for September the 19th.

Thank you BGR for providing us with this information
Image courtesy of Business Insider

Apple’s Software Update Breaks Due To Expired SSL Certificate

Apple had been experiencing problems with their certificates this weekend. More specifically, the Software Update certificate required in order to communicate with Apple’s Software Update servers had apparently expired.

The expiry issue led to countless users being greeted with a message emphasising that “An Error has occurred. The certificate for this server is invalid. You might be connecting to a server that is pretending to be ‘swscan.apple.com’ which could put you confidential information at risk.” A graphical representation of the error can be viewed below:

The error has been spotted by a group of readers over at MacRumor, stating that they were greeted with the above mentioned error message when attempting to perform a software update on their macintosh computers. Also, the ‘swscan.apple.com’ address appears to be one of the several servers used by Apple to relay software updates.

The problem consisted of the certificate being valid from May 23rd 2012 up until May 24th 2014 and most probably Apple forgot to issue a renewal request for the certificate in question at a reasonable time, thus leading to the error described.

Furthermore, reports show that the same issue could have been the top culprit for the NSURLErrorDomain error -1012, which apparently had a similar connection problem with Apple’s Software Update servers.

Nonetheless, users who experience one of the two issues should contact Apple Support in order to clarify the situation and resolve it as quickly as possible, since constant updates are required to maintain and keep a computer safe from unwanted software.

Thank you MacRumor for providing us with this information
Images courtesy of MacRumor

Google’s Drive, Docs and Sites Experiencing Issues, Should We Be Surprised?

Google has experienced a lot of problems with its services lately, from Gmail to Calendar, which affected a great deal of people. It appears that their flaws have not yet been fixed, since we can see that the Google Drive, Google Docs, Google Sheets and Google Sites services still experience problems even now.

The corporate giant has posted the first investigation notes for the Drive, Docs and Sheets, adding its Sites services roughly 50 minutes later to the list. The situation is still under investigation, however the services have “already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

There is still no official information about the cause of the issue, however most people have not been affected by this disruption. Those affected however consist mostly of students who opted to use Google’s Docs and Sheets services in order to prepare their assignments. Some might even miss their deadline on uploading their projects and assignments due to the developing issue.

A recommended action for future online workspace usage is to always make a backup copy of all online documents and files to your personal computer in order to avoid such situations.

Thank you Android Central for providing us with this information

Science’s Biggest Problems Solved By … Gamers?

It is unbelievable, but the truth is that the plain old gamer can really make a scientific breakthrough. Scientists might ponder, think through logically, mathematically and even metaphysically about humanity’s unsolved problems, but it sometimes takes a little craziness and another point of view, of course, to get on track and find the key element in solving a problem. And this is where gamers come in.

It is reported that in 2011, people playing a game called Foldit, an online puzzle genre game about protein folding, solved the structure of an enzyme that caused an Aids-like disease in monkeys. Researchers began working on a solution 13 years before the game launched. The gamers, however, solved it in just about three weeks.

A little over a year, another group of gamers playing Planet Huners, a space exploration game, found a peculiar looking planet with four stars in its solar system. And since then, around 40 planets that could support life were found, all of which have been previously overlooked by astronomers.

When you first hear ‘gamer’ and ‘scientist’, you think that they are far apart. But when you look closely, both parties are looking for the same thing, either in a lab or at home on a screen. Both gamers and scientists are looking for the same thing, a pattern that matches, whether in logical puzzle games such as Candy Crush for example where you have to find the matching candy shape and color to destroy blocks and collect points, or in a scientific environment where you have to find a pattern in a DNA string that causes mutations or diseases.

“Our brains are geared up to recognise patterns,” says Erinma Ochu, a neuroscientist and Wellcome Trust Engagement Fellow at the University of Manchester, explaining why scientists are turning to gamers for help, “and we do it better than computers. This is a new way of working for scientists, but as long as they learn how to trust games developers to do what they do best – make great games – then they can have thousands of people from all around the world working on their data.”

However, don’t get this wrong, but not every gamer can become a scientist. Logical games are aimed to get your brain up and thinking about a solution to a basic problem explained in a graphical environment, a game. Gamers are known to have a keen eye for detail and come up with the simplest solution to a complex problem, hence the ‘new point of view’ that scientists want. Whereas a scientist who is being cooked up in a lab somewhere with complex problems and calculations on his mind tends to miss that simple solution.

Thank you The Guardian for providing us with this information

PlayStation 4 Reportedly Displaying Software Problems, Two New Error Codes Emerge

Sony’s PlayStation 4 is also having its share of latest console issues. Various PlayStation 4 errors are being reported by users all related to the system’s hardware, two new PlayStation 4 errors are stated under. Most reported PlayStation 4 issues are software related, some PlayStation 4 users have been reporting two new PlayStation 4 errors on PlayStation European Blog. According to the reports, an error window pops up every time the users try to check the PlayStation friends list or access the Playroom.

The first error has the CE-34861-2 error code, and is present when users try to access their PlayStation friend list. Kieran0161 reported this error first on PlayStation EU Blog, complaining about the error.

“I keep getting this error and I’m not happy it cost me like £500 for ps4 then £40 to get online and I can’t Even use it you take are money but don’t give use a service we pay for on ps3 it was free so can’t complain but now I pay for bout coz it don’t work you best give use free online for a year now.” Kieran0161 said.

The second reported software related PlayStation 4 error is CE-34878, which occurs when users try to access the PlayStation Playroom. SAUER_30-06 has spotted and encountered the error, and responded with the following post.

“Yesterday I called Sony support about my PS4 that constantly gave me the 34878 error, despite total rebuilding the system, reinstalling certificates and reinstalling games. Sony support told me to get it replaced at the store I got it from, so I did. Got home and plugged it in and everything worked fine. I even played a whole hour of Battlefield 4 for the first time! If your console crashes constantly every 10 minutes, call support or your store. You´ll get a new one. The reason I never found an answer was because the problem is not very common.” SAUER_30-06 said.

Many troubleshooting tips have been posted by other players who have viewed the threads created by the users who are suffering with these PlayStation 4 software errors. Some methods are also reported to be working, so do not forget to check the threads (1, 2, and 3) regarding the PlayStation 4 software errors on PlayStation EU Blog.

Thank you WCCF for providing us with this information

Broken PlayStation 4 Incidents Begin To Surface

A few reports out there have surfaced of broken PlayStation 4 consoles. The first issue was reported by Kotaku editor Stephen Totilo, who claims that one of their first PS4 console received from Sony did not work.

“The first retail PS4 we got from Sony didn’t work.In the past week, my Kotaku colleagues and I have used one pre-release PS4 and three retail PS4s with no problems. I’ve also heard from fellow gaming reporters who’ve used their PS4s with no problems. But the first retail unit that Sony provided me failed to work when I plugged it into a TV in Kotaku’s office. A colleague and I were able to compare it to a second PS4 that did work and we found that the issue was rather simple: the bad unit had a faulty HDMI jack that we couldn’t fully plug a HDMI cable into. It couldn’t make a solid connection and therefore, apparently, couldn’t transmit a stable signal to our TV. We tried different cables and monitors. The issue was with the console. Again, to be clear, the other four units we’ve tested first-hand have worked fine.”

The second claim came from Reddit user Arogon, who was the winner of an early PS4 through a competition run by Sony and Taco Bell.

“When I turn on my console it just sits there pulsing blue,” Arogon explained. “As far as I can tell it is supposed to turn white but it isn’t doing that. There is no signal on my TV either.”

Games site IGN later reported that it had suffered a similar issue with one of its retail PS4 consoles.

“IGN experienced the same issue, but it happened after the console was already working”, it wrote. It may not have contributed to the issue, but ours stopped working the morning after we updated to version 1.50. Furthermore, IGN tried a wide variety of methods to correct the issue: new HDMI cables, new inputs, new TV, putting a disc into the system, connecting it to and from the Internet, and, of course, holding down the power button during boot-up for seven seconds to try to reset things. Nothing worked. Oddly enough, we tried adding light pressure to the top of console and it briefly flickered a few active home menu images on the television.”

Another Reddit user who won a PS4 reports that, after a few login issues, the console is operating as desired. President Shuhei Yoshida from Sony Computer Entertainment Worldwide Studios says the company is looking into reports of PS4 hardware issues. However, Sony has made an official statement to clarify the number of units that could be subject to failure.

According to a representative, the correct anticipated percentage of units that will suffer from problems is .4 percent. Based on a projection of five million units sold by end of fiscal year which was March 31, 2014, that accounts for approximately 20,000 units with hardware problems. That is not a good sign for Sony’s reputation since all users expect their PS4 to work as soon as they plug it in, and not return it to be replaced.

Thank you CVG for providing us with this information

Samsung Offers Free Battery Replacements For Faulty Galaxy S4 Batteries

With reports last week revealing that some networks are seeing 30 per cent return rates of Samsung’s latest flagship phone due to continuing Samsung Galaxy S4 battery problems, the manufacturer has promised to fix the issue with free replacement batteries. In a statement provided to TrustedReviews, Samsung has stated: “We are aware of this issue, which has affected a limited number of customers.”

An official spokesperson for the company added: “We ask all affected customers to please visit their nearest Samsung Electronics service  center, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.”

Despite the phone having only been on sale for six months, reports out of Germany last week claimed that a number of Samsung Galaxy S4 owners have already been reporting issues with severe battery drain and even swollen batteries.

“A trusted contact who is sitting right at the source with a German provider confirms that the current confirmations are due to a faulty battery with the Galaxy S4,” the German reports stated. Although Samsung’s promise to offer free replacement batteries is sure to appease those affected by the Samsung Galaxy S4 battery problems, the continuing issues which appear to be affecting a large number of the handset’s owners is sure to be a concern for many others.

The Samsung Galaxy S4 battery is a 2600mAh Lithium-Ion offering. Although all portable gadgets suffer from battery degradation over many years of use, the speed in which the Samsung Galaxy S4 has encountered this problem has surprised many.

Thank you TrustedReviews for providing us with this information.

Image courtesy of TrustedReviews.