Yahoo Mail Went Down And All They Got Was A Single Tweet

In this day and age, keeping your customers up to date is as important as getting them on board in the first place. Reports started circulating yesterday that Yahoo users weren’t able to access their email accounts, and all they got for their troubles was a single tweet.

Originally reported in the thread titled “Yahoo Mail has been down for 14 hours, affecting thousands of users in Europe”, users went from saying that having their service shut down without any response being unacceptable to the barrage of comments from users asking if the service was ever truly running these days or how many people were actually affected by the problem (including a rather large barrage joking about the use of Yahoo mail for business reasons).

After checking out Yahoo Mail’s twitter page (the quickest way to update people these days on issues it would seem), the page was filled with nothing but advertisements spread out over days with no communications regarding the reported outage. That was until we checked out their support page, Yahoo Care. Amongst a slew of advertisements for their fantasy baseball teams was a single tweet saying that some users were experiencing issues.

With people replying saying that they haven’t been able to access their account for extended periods and with no support, a single tweet hardly seems to be cut it (pun intended).

In this day and age, taking days to fix a problem with little to no support for your users seems like a quick way to lose people to other webmail solutions like Gmail and Outlook. We will try to keep you updated (as well as we can with the little information that seems to be available at this moment).

BT Internet and Phone Suffers Nationwide Outage

BT’s phone and internet services have crashed across the UK over the last hour. Down Detector, a website that tracks internet failures, has been inundated with reports that BT customers all over the country – from London to Birmingham, Manchester to Glasgow – have experienced outages. The faults peaked at around 15:00 (3pm GMT), with 18,399 reports. Many BT websites and services are also down.

BT’s customer care Twitter account claims that the issue is being dealt with, saying, “Sorry if you’re experiencing network problems. Engineers are on site now. We will keep you updated.”

https://twitter.com/BTCare/status/694547101854896128

“It is true that we are down at the moment,” a BT spokesperson later told Sky News. “We are aware of the problems and are working on them as fast as we can.”

Judging by the inevitable Twitter meltdown, the issues began just after 14:00 (2pm GMT), with BT customers complaining:

https://twitter.com/MikePattinson/status/694535277033984001

https://twitter.com/richypie/status/694535485486698496

The incident is the largest network failure the UK has ever experienced. There is no indication as to what has caused the issue yet, nor hor long it will take to repair.

Reports from users suggest that BT’s customer service has started turning people away while the outage continues. BT customer Jason Mills wrote on Down Detector: “DY2 [Dudley postcode] down but my big problem was when i spoke to BT, not sure where this foreign call centre was but after being informed of an issue and being told to ring back in a few hours before i had chance to speak they hung up. Totally shocked and dissapointed in there actions towards paying customers and will be changing asap!”

 

Twitter Suffers Massive Outage

Twitter didn’t have the best stability record when it first launched and there were so many downtimes that we even got a nickname for them, the fail whale. Recently Twitter has upped the service standard and the outages have become rare, especially a complete one like it is being experienced this morning.

The web service, mobile services, and the APIs for Twitter were down and inaccessible starting at 8:20 am GMT, with users getting error messages warning that the network was over capacity and also suffering an internal error. Roughly 40 minutes later Twitter confirmed the outtake, but via a Tweet on the @support channel that no one could see, because the service was down. They later emailed the same statement to several news sites to let people know that they are aware of the issue and working hard on getting it resolved.

“Some users are currently experiencing problems accessing Twitter. We are aware of the issue and are working towards a resolution.”

Twitter’s own status board also began updating with the status at 9 am this morning, confirming the outage. Four out five public APIs went down at the same time, but the company hasn’t revealed whether it was hardware issues, software updates that failed, or whether they experienced any form of attack. We’ve seen quite a lot of high-profile sites being hit with severe DDoS attacks lately, including the BBC.

At the time of writing, the servers are responding again, but the service isn’t available yet. Visiting the site will show the well known “Something is technically wrong. Thanks for noticing, we’re going to fix it up and have things back to normal soon.” 

Are you missing Twitter or wouldn’t you have noticed it at all if we or someone else hadn’t told you? Let us know in the comments section below.

All BBC Services are Currently Down

The BBC is currently suffering from intermittent internet service outages this morning. All BBC web-based services have been affected including iPlayer and the main news website.

DownDetector has shown a dramatic rise in reports of the websites being unavailable from around 7am too, the website is showing 500 error pages, with some parts of the website not loading at all, and others partially loading. It seems that radio and television broadcasting services are not affected but many of the services remain offline.

BBC have tweeted an apology via their Twitter account.

The last outage that the BBC encountered was back in 2011 due to technical issues and later in 2o12 the BBC revealed that it had been under cyber attack which took its telephone and e-mail services offline. However, the cause of this outage has not currently been confirmed, but we will post more information as we find it.

https://twitter.com/MintRoyale/status/682480371112505345?ref_src=twsrc%5Etfw

When such a big website goes down, it can be a major inconvenience for quite a lot of people. Especially for a site like BBC, which is a hub for many around the world for breaking news, weather, and so much more.

Amazon Web Services Goes Down Before Getting Up Again

Bit of Tubthumping play on words in the title there, readers who remember the 90s will get this, surely, oh come on I am not that old! Anyway, many web services are intrinsically integrated with each other to bring benefits to consumers, all well and good then right? Yes and no, as having many services which rely on a single destination, whether it be a server or software, provides its own challenges; this includes a domino effect to any technical glitches that would inevitably affect other connected pages.

Yesterday (20th September 2015) there was a problem with a server in Virginia which affected most of the north-east of the US. This glitch in turn killed the infrastructure for many popular products and services including Netflix, Social Flow, Group Me and Amazon Echo among others. The error was described as an “Elevated API Error rates” but has since been resolved to normal operating functionality within the same day.

Any outage in these services for the US giant could lead to a painful financial loss; let’s take a 2013 technical outage as a study example. AWS suffered a similar problem which took services that included Instagram, Airbnb and Vine off-line, it was reported that Amazon accumulated a loss of about $1,100 dollars per second in average net sales.

To keep track of any potential errors there is a handy website by the name of “Amazon web services health dashboard” which publishes up-to-the-minute information on the health of services within four tabs, these are North and South America, Europe and Asia-Pacific. It’s pretty interesting and I have said before that in fact I do have a life, just intertwined with stats and tech that is all.

“Amazon reminds us of the good times
We sing songs that remind us of the best times”  ha!

Thank you status.aws and thenextweb for providing us with this information

Image courtesy of muycloud

Sony Announced That PSN Europe Is Going to Get Its Service Status Indicator Soon

Up until now, Sony had no feature that would allow users to check if the PSN network is up and running in Europe. Whether you had trouble connecting to the store or accessing online functions, you wouldn’t have known if your Internet connection was at fault or Sony’s PSN was down.

However, this is about to change very soon. Sony has just announced that it would add a service status indicator for PSN in Europe, giving users the option to check whether the servers for PSN are up or down. The company has also launched a similar service indicator in America recently, so it would have made sense to launch a similar service in Europe as well.

Sony seems to have been moving slow in terms of providing users with a service indicator, having Nintendo already providing a similar service to its users long before Sony even added its feature in America. Also, Sony’s PSN is known to go down often either by DDoS attacks, hacking, maintenance or even unexpected outages. Therefore, the service indicator seems to be quite useful for the majority of players using PSN.

Thank you Gamingbolt for providing us with this information

Amazon Experiences Europe-Wide Outage

Last night, users of Amazon in the UK, Denmark, Germany or many other places in Europe for that matter, found themselves locked out of the preeminent online store for quite some time.

With this and the company’s Instant Video service was also reported to be down as well, you’d think Amazon would have been eager to report the problems. Well, they didn’t – they’re status pages said everything was OK. These people certainly didn’t.

The site is now back up and running, to the delight of the many millions of click-happy shoppers.

Source: The Next Web

Lizard Squad Claims Responsibility for Facebook Outage

As you probably know by now, Facebook and Instagram both experienced outages in the last few hours. Droves of Social Media addicts turned to Twitter to vent their frustrations at the “social apocalypse”. Now, news has surfaced that Lizard Squad is claiming responsibility.

Yes, the group behind the Christmas DDoS attacks on PSN and Xbox Live have declared that it was indeed them who caused the outage.

Now considering their notorious Christmas attacks and the fact that they shut down the website of Malaysia Airlines just yesterday, it makes it seem likely that it was indeed Lizard Squad who were behind this outage.

However, Facebook has since issued a statement, claiming that the outage was not caused by any sort of attack, but that it was their fault due to a change in their systems.

“This was not the result of a third party attack but instead occurred after we introduced a change that affected our configuration systems. We moved quickly to fix the problem, and both services are back to 100 percent for everyone,” the company said in a statement emailed to CNBC.

So who knows? Perhaps Lizard Squad is using their new-found fame to claim responsibility for what was just a glitch?

Source: RT

Microsoft Update Takes Down Bing and Yahoo

The outages of search engines Bing and Yahoo! Search on Friday night has been attributed to a flawed piece of code uploaded to servers by Microsoft. The bad code also took down live.com, Microsoft’s Hotmail redirect, and Office 365 for a short period.

Yahoo’s search facility is now powered by Microsoft Bing, hence why both services were rendered inactive. Microsoft was forced to shut down its online servers while it corrected the error. The Bing search engine is back online, but Yahoo users are still reporting faults.

Source: The Register

Microsoft Azure and Xbox Live Suffer Major Outage

Yesterday Microsoft encountered quite a significant outage across many of its online and cloud-based products. Even its own website partially went down.

The outage mainly affected the company’s Azure cloud platform, meaning people couldn’t access files, virtual machines or in some cases their own websites. The issue seemed to occur to users across the globe, with Microsoft reporting that many regions were involved.

The problems didn’t stop there, as well as taking down the company’s own press centre and online store, some users had difficulty accessing various Xbox Live functions, with Microsoft reporting that “social and gaming are limited”.

The outages have now been mostly fixed, with Microsoft reporting that all systems are up and running, besides a few issues with latency in Europe.

Source: Forbes

Facebook Offline for a Short While

“My life is over” – Most 13-19 year olds throughout the world today. As of 1PM PST however, the popular social network is back online in all affected countries.

Today at 12:40pm PST, users from the US, UK, Germany, Thailand, Portugal and other smaller countries reported of a Facebook outage on both mobile and desktop connections. Thanks to Tech Crunch, we learned that this outage not only has a profound effect on our abilities to spread our political discontent and invite friends to parties – but Facebook’s profits are hit hard.

“With earnings of $2.91 billion in Q2 2014, Facebook theoretically loses about $22,453 for every minute it’s down around the globe. However, since this was pretty prime browsing time for Facebook’s key markets in the West, it was likely losing a lot more. The 20 minute outage could have cost it around a half million dollars.”

Facebook has promptly issued a statement about this outage, which was confirmed by website downtime trackers such as Downforeveryoneorjustme.

“Earlier today we encountered an error while making an infrastructure configuration change that briefly made it difficult for people to access Facebook. We immediately discovered the issue and fixed it, and everyone should now be able to connect. We apologize for the inconvenience and will thoroughly investigate this issue so we can learn from it and ensure that Facebook is there when people need it.”

Never fear, your favorite ‘time waster’ website is now back in action – we hope you enjoyed your 20 minutes of sunlight.

Image courtesy of The Next Web

Facebook’s Outage Scares Everyone… Again!

Millions of users have noticed today that around 12 pm Eastern Time, the social media giant, Facebook, went down for about 30 minutes. This is not the first time the website and its services are unavailable, having the social media giant experiencing similar issues just over a month ago.

Mashable has reported that it was able to access the website during the outage, though the response time is said to have been slower than usual. Users were reporting that they have been greeted with a “Sorry, something went wrong.” message when attempting to load the Facebook page.

It is said that even Facebook’s developer webpage went down during the initial outage, but went back up shortly afterwards. It then displayed a warning message describing the problem and that Facebook engineers are working to fix the issue.

Facebook is currently experiencing an issue that is affecting all API and web surfaces. Our engineers detected the issue quickly and are working to resolve it ASAP. We’ll update shortly.

The above message was displayed after the first occurrence at 12 pm ET, having the engineers change the message to the below mentioned one at around 1:45 pm ET.

Traffic and error-rates are almost back to normal after a coordinated intervention by our engineering teams. We are now monitoring the situation and we have our best engineers determining the root-cause of this issue that affected much of our web fleet. We apologize for any inconvenience and we aim to ensure that this issue does not repeat.

Mashable confirmed the outage through the Down for Everyone or Just Me and It Is Down Right Now services as well. During this time, Twitter was flooded with user messages regarding the outage.

The mobile version of the social media giant was reported to be down as well. Users are stated to have been greeted with the “Error loading News Feed” message inside the app. Even Instagram was reported to have been taken down during the outage, though nobody has confirmed the service’s outage.

A Facebook representative has issued an official statement regarding the issue experienced this morning, though it does not explain what exactly caused the outage.

“Earlier this morning, some people had trouble accessing Facebook for a short time. We quickly investigated and are currently restoring service for everyone. We’re sorry for the inconvenience.”

Thank you Mashable for providing us with this information
Images courtesy of Mashable

Facebook Outage Lasts Around 30 Minutes, Prevents Millions of Users from Connecting

The popular social media network known as Facebook appears to have been down for most users today. Reports were coming in from Europe, with countries such as Belgium, UK, France, Romania and others, as well as other countries from Asia and possibly the US.

Facebook users wanting to connect to the social media website or mobile applications such as the Facebook or Facebook Messenger application have noticed that the service was down and a “Connecting” notification constantly being present, indicating that the applications were attempting to reach Facebook’s servers, but were unable to do so.

Users wanting to connect to the website version were greeted with the following message:

Reports started to come in a few minutes after the outage, which appears to have started occurring at 08:50 UK time. Hundreds or even millions of users who noticed the outage started tweeting on about it, generating a small worldwide panic. However, questions regarding the cause of the outage is still unknown.

After roughly 30 minus, the service appears to have been resorted. Even so, users are still awaiting an explanation for today’s outage from Facebook officials. Until now, no official announcement regarding the cause of the outage has been made.

Update:
I appears that TechCrunch have contacted Facebook to shed some light on what exactly happened that took the network down worldwide. A Facebook spokesperson apparently told TechCrunch that they have experienced an ‘issue’ which led to the worldwide outage, without going into more details about what the ‘issue’ was exactly. The full statement can be seen below:

“Earlier this morning, we experienced an issue that prevented people from posting to Facebook for a brief period of time. We resolved the issue quickly, and we are now back to 100%. We’re sorry for any inconvenience this may have caused.”

DDoS Attack on Evernote Causing Disruption to Users

DDoS attacks are quickly becoming a common occurrence across the internet and the number of businesses that are suffering to torture that they can cause is also sadly on the rise. following an announcement on their service and support pages, Evernote have admitted that they are the latest service to fall victim.

Earlier today Evernote made a statement saying “The Evernote.com service is currently unreachable; our Operations team is investigating the issue. We will provide updates as we learn more.” A later statement came to light detailing that they have found the source of the problem to be a DDoS attack and that they were working to resolve the situation and restore service to at least some of their users who are reporting issues with Syncing data between their devices.

At this moment in time it is not known how bad the attack has been nor where the source of it is, but if it is anything like the punishing attacks that we have seen over recent months, including the 400 Gbps record attack that was discovered earlier this year. Additionally Evernote are keen to stress that no user data has been compromised which is not associated with DDoS attacks, where the network is hammered with packets of data instead to cripple the network adaptors on the servers and switching fabric instead.

Source: CNET

Trans-Atlantic Network Outage Affecting Internet Traffic Between US & EU

Over the last few hours we have been hearing a lot of people comment through the likes of Facebook that they are having problems in getting online to a number of major and smaller sites around the globe, bur particularly in the EU and US. To save you the torment of trying to diagnose what the problem is, we have got word that there is a major issue currently being looked into on the Transatlantic Internet Pipeline that joins Europe to the US between Amsterdam and New York. According to Digital Ocean, the AMS1 and AMS2 datacentres on Amsterdam are currently experiencing a major outage, with the result being widespread connection issues across the EU.

At this time we’re experience a network outage in our AMS1 and AMS2 datacenters. With secondary impact affecting customers in Europe. As a result, you may experience latency, connectivity issues, or slow pings. Preliminary investigation indicates that Telias Transatlantic cable are down. We are working to resolve the issue and apologize for any interruption this causes for you.

Whilst engineers attempt to resolve this server outage, they are attempting to redirect traffic around the AMS servers in order to restore connections across the globe.

As we mentioned previously, we have routed around the affected network provider. Unfortunately, since this is a widespread problem affecting a significant portion of all Internet traffic between North America and Europe, you may continue to see degraded performance.

How long this outage is going to last for is an unknown entity at the moment, naturally this does mean for some of our EU readers that eTeknix may be unreachable and we are aware of the problems. As we can see from the image above though, there are a number of alternative routes that engineers can redirect traffic to in order to maintain a good level of service, but this does take some time to do. As soon as I hear any updates regarding the link I’ll be sure to update this post below.

UPDATE: No sooner have we got the news out, Telia have managed to resolve the issues in Amsterdam and service across the Atlantic is being resumed.

 

Google Services Go Down For 50 Minutes? What Next, The Internet?

Today, Google’s Gmail and Google+ services has been down for roughly 50 minutes. Reports from Europe, Canada, India, United States and other countries confirm that it was a worldwide phenomenon which affected a lot of users, including companies, from big to small.

Whoever tried to access Gmail or Google+ would be greeted with an “Error 500” code, which indicated a temporary problem but not the cause. The 500 code error in browsers represents the service is temporarily out-of-order and points primarily to the server or servers in use. The Google+ outage also has reportedly affected some YouTube comments working on the new system by not loading them when viewing YouTube videos.

Attempting to access the Gmail box through an external client such as Outlook or Thunderbird, or even from your mobile phone, both through POP and IMAP did not help as well. Also, it is said that Google’s Site Reliability Engineering team was also performing an AMA (Ask Me Anything) on Reddit when the issue started to occur, not exactly the right time to do something like this it seems. We all know what happened next.

Google named it as a “disruption” in its Gmail services and promised to fix it as soon as possible. Well, the services went online for a brief period after the issues started to appear, but went down again, only to start going back online 50 minutes later. Currently, not all services are fully functional worldwide and nobody knows exactly when they will be. You can check the services’ status on Google’s Apps Status Dashboard here. Google officials did not release any more information regarding what caused the outage, and most likely will never comment on the exact cause of the problems.

Thank you TechCrunch for providing us with this information
Image courtesy of