GreenManGaming’s reputation has been under fire of late as recent reports suggested the company acquired game codes from unauthorized sources. However, this doesn’t necessarily mean the keys are stolen, it’s just they don’t have direct support from Activision and Ubisoft. The huge amount of CD key sites and staggeringly low pre-order discounts are an enticing proposition. Furthermore, in most cases, consumers receive their keys on launch and download games in a swift manner via Steam, Origin or UPlay.
However, it appears a large number of customers haven’t received Star Wars: Battlefront after pre-ordering from GreenManGaming some time ago. Below is just a brief snippet of the user complaints on the site’s official Facebook page:
It’s difficult to deduce how many customers actually received their Battlefront code, but initial reports don’t look promising. GreenManGaming has decided to offer a 30% off voucher for those affected but I doubt this will be enough to keep people happy. Consumers often pre-order to become involved in launch day discussions and sense the excitement. Unfortunately, many people saved up their hard-earned cash to get the game on day one.
This entire situation applies further pressure on GreenManGaming and raises questions about their suppliers. The company’s customer service is usually quite good, so I’m surprised to see reports of customers being told their order couldn’t be fulfiled due to a stock shortage. Surely, GreenManGaming knew about the stock shortages and should have informed customers about the problem in advance. Perhaps, they hoped to receive a last minute shipment. Whatever the case, this isn’t going to help GreenManGaming’s reputation and if negative publicly continues, people will no longer be prepared to pay the extra compared to grey key resellers.