Barclays has announced that from 8th December, a select number of its customers will be able to talk directly to banking staff at any time of day.
The service will allow customers to speak face-to-face with a Barclays staff member, possibly one they’ve spoken to before, about their account and other banking matters. Barclays is posting the service as a way to bring the in-store experience completely online.
“While many of our customers are increasingly using digital channels to complete routine transactions, for the important moments, you just can’t beat face-to-face conversations, yet traditional branch opening hours don’t always give customers that choice.” – Steven Cooper, Barclays CEO of Personal Banking.
Primer account customers will be able to take advantage of the new service first, while all customers will eventually receive access throughout next year.
Let’s hope they don’t get the same abuse Amazon’s Mayday service has encountered.
Source: BBC News