Barclays Announces Video Banking

Barclays has announced that from 8th December, a select number of its customers will be able to talk directly to banking staff at any time of day.

The service will allow customers to speak face-to-face with a Barclays staff member, possibly one they’ve spoken to before, about their account and other banking matters. Barclays is posting the service as a way to bring the in-store experience completely online.

“While many of our customers are increasingly using digital channels to complete routine transactions, for the important moments, you just can’t beat face-to-face conversations, yet traditional branch opening hours don’t always give customers that choice.” – Steven Cooper, Barclays CEO of Personal Banking.

Primer account customers will be able to take advantage of the new service first, while all customers will eventually receive access throughout next year.

Let’s hope they don’t get the same abuse Amazon’s Mayday service has encountered.

Source: BBC News

Facebook Shuts Down Gift Service, Shifts Focus on Other ‘Commerce-related’ Projects

Facebook’s ‘Gift Shop’ initiative wasn’t doing so good these past years. The social network’s Gift Shop that lets you buy and send gifts to friends was originally launched back a few years back, granting you the ability to send virtual goods to your friends.

In 2010, Facebook closed it since it was not doings so good, which is was to be expected since the website was focusing on social media and not e-commerce. Following Karma’s acquisition by the social media giant in September 2012, a physical ‘Gift Shop’ was then re-opened. However, according to a report by Re/Code, Facebook plans on killing this one too on the 12th of August.

Facebook apparently learned its lesson from these past mistakes, having the first attempt at stopping the second Gift Shop initiative in August 2013, when the social media giant partially shut it down, removing the ability to purchase physical goods and focusing on gift cards. However, Facebook appears not to give up on its idea completely, having another ‘job’ for its e-commerce team.

“We’ll be using everything we learned from Gifts to explore new ways to help businesses and developers drive sales on the Web, on mobile and directly on Facebook,” Tera Randall, a Facebook spokeswoman, said in a statement.

The team formed by Karma founder Lee Linden and the rest of the previous Gift Shop team are said to remain within Facebook and work on other ‘commerce-related’ projects.

Thank you Mashable for providing us with this information

Twitter Hiring Marketing Specialists, Twitter Commerce Platform Confirmed?

Recent rumors point to a new ‘Buy’ button and Twitter Commerce feature, but lack of confirmation did not have a huge impact on its credibility. We now learn that the marketplace-style project might become a reality with new positions surfacing at the social media company.

Twitter posted job ads for people with experience in commerce services, marking it as one of the rare moments that the social media giant reveals what is planning to do according to recent rumors. The roles available are for a commerce product manager, a commerce product marketing manager and a senior manager for commerce partnership, as Tech Crunch specifies in an article.

“We’re hiring an experienced marketer for a PMM, Commerce role: https://twitter.com/jobs/positions?jvi=osOcYfwa,Job … Help build Twitter as a shopping discovery platform!” Twitter marketing official, Bryan Sise, posted in a tweet.

There is no clear information regarding a payment method, though Stripe and PayPal were mentioned as ‘to be considered’. Twitter seems to also focus on a link between the advertising sold on the Twitter platform and the goods which will be sold on Twitter, according to the product marketing manager role posted.

There is also more questions unanswered as to what products will be sold on Twitter. Though, we can expect to see third-party associates as well as Twitter specific content being available as per the description of the jobs recently posted.

Thank you Tech Crunch for providing us with this information

Leaked Image of ‘Twitter Commerce’ Show ‘Buy’ Button Next To ‘Retweet’ and ‘Favourite’

Every Twitter account (for those who use one) is inevitably working as a waterfall, bringing you sponsored ads, breaking news and other tweets you may or may not want to see. However, leaked images from Twitter’s Commerce User Flow plans on adding a new feature to your already ‘busy’ stream.

Documents found on Fancy.com’s website propose a method of selling goods directly to Twitter followers by embedding miniature product pages directly in Tweets. The images, uncovered by Re/Code, show expandable, sponsored tweets that feature a sales blurb and product image underlined by a price tag and “Buy with Fancy” button. The mockup also demonstrates that purchases and package tracking could be handled completely within Twitter’s own app.

The images found by Fancy point to the project being named ‘Twitter Commerce’, but it’s unclear if the documents are merely a proposal to the microblogging service or something that’s actually in production. The setup is interesting, and it could be useful if treated right, however we need to know more about it before we can start judging. A Re/Code source, however, claims that Twitter is actively working with several companies to build a working commerce solution.

Thank you Endgadget for providing us with this information
Image courtesy of Endgadget