Green Man Gaming Refunding Batman: Arkham Knight Until End of 2015

Batman: Arkham Knight is still a colossal mess on PC and Warner Brothers have admitted they might not be able to rectify a whole host of issues. As a result, the studio decided to offer widespread refunds even if you’ve logged a significant amount of time playing the game. However, this has to be completed through the Steam refund policy, and only applies to purchases directly on Steam. In reality, a large proposition of customers acquire keys from third-party sellers and only use Steam to activate their license.

This means, anyone who purchased the game through other retailers, or received it with an NVIDIA graphics card cannot ask for a full refund. Thankfully, Green Man Gaming has acknowledged this and released a statement which reads:

“Hi folks. Just a quick little update to let you know that in accordance with WBIE’s statement on October 31st regarding Batman: Arkham Knight, we’ll be honouring refunds on the title until the end of 2015.”

I have to applaud Green Man Gaming for once again offering refunds to Batman: Arkham Knight. This premium level of customer service makes people feel more inclined to purchase games from Green Man Gaming in the near future. I only hope other retailers will follow suit, although I’m not sure if Green Man Gaming are covering the entire costs for these refunds. Therefore, some resellers might be unwilling to do this.

If you wish to initiate a refund, please visit this link.

Warner Brothers Issuing Refunds For Disgruntled Batman: Arkham Knight Customers

Batman: Arkham Knight will go down in history as one of the worst PC releases ever to grace the platform, and continues to suffer from a plethora of performance issues. This is astonishing given the game’s budget and shockingly, Warner Brothers outsourced the port to Iron Galaxy, a studio with a terrible reputation. As a result, the PC version was produced on the cheap and ended up being removed from Steam. Once Batman: Arkham Knight had been removed, Warner Brothers attempted to rectify the performance problems and re-launch the game when it was fit for purpose. However, some users are reporting the game is somehow running worse and a huge amount of bugs haven’t been fixed.

In lieu of this information, Warner Brothers have released a post which reads:

“We are very sorry that many our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.

Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.

Thank you,

Warner Bros Interactive Entertainment”

This is a sorry state of affairs, but at least some customers can receive a full refund. However, I’m almost certain this only applies to those who purchased the game through Steam. As a result, if you want a refund and simply entered a code from a 3rd party reseller, it looks like you’re out of luck. The same applies to people who received the game with an NVIDIA graphics card.

Batman: Arkham Knight Re-Release Still Broken

Warner Bros. re-released Batman: Arkham Knight for PC yesterday (28th October), after an initial launch back in June saw the release of a broken, buggy game that angered many customers. Despite numerous delays to the game’s release at the insistence of developer Rocksteady, Warner Bros. still went ahead with the release of a game it knew was broken, and has had to do a lot of work to make the PC version playable, but reports from gamers suggests those efforts were for naught.

Hours after the game hit Steam again, Warner Bros. were forced to issue a statement via its Steam page warning that Windows 7 users may hit hard drive paging issues after playing for long periods – resolved by “simply re-launching the game” – and that Windows 10 users require 12GB of RAM for a playable experience.

The statement reads:

“Hi everyone! I’m going to jump in and help out Yorick as a second pair of eyes and ears for you all. 

With the game now available for sale, I wanted to provide a status update since the release of the September patch. 

As we confirmed earlier today, the PC version of the game now supports all add-on content that has been released thus far for console. The configurations for this content are being updated now and we expect everything to be available in the next few hours. We’ll confirm when this process is completed. 

We are still working with our GPU partners to add full support for SLI and Crossfire. In addition, we are working with these partners to address stability issues on certain cards related to the latest drivers. 

After extensive testing, a hard drive paging issue with some GPUs on Windows 7 may occur after extended gameplay sessions. If you encounter this, simply re-launching the game will resolve the issue. 

For Windows 10 users, we’ve found that having at least 12GB of system RAM on a PC allows the game to operate without paging and provides a smoother gameplay experience. 

UPDATE: We became aware of an issue with the Season Pass DLC content where it was not being downloaded automatically. We’ve recently resolved this issue with help from Valve, and everyone should be receiving their Season Pass content now.”

Image courtesy of Nerdist.

Warner Brothers Offer Entire Batman Collection to Arkham Knight Early Adopters

Batman: Arkham Knight was released in a shambolic state on PC and riddled with bugs, poor optimization and widespread instability issues. This resulted in many consumers using the Steam Refund policy and voicing their disgust at Warner Brothers’ technical blunders. Eventually, the game was removed from sale to allow the developer to properly fix these unacceptable flaws.

Finally, Batman: Arkham Knight has been re-released on Steam and Warner Brothers decided to offer compensation to early adopters. Instead of handing out a season pass which most people expected, Warner Brothers is providing free copies of the previous Arkham titles. Some critics have argued this isn’t a good move as those games have been heavily discounted and most Batman fans already own them. Although, at least it’s something.

Here is the official statement in full:

“Greetings Batman: Arkham Fans!

The PC version of Batman: Arkham Knight is back up and available today! We are genuinely thankful to the Batman: Arkham fans, the Steam Batman: Arkham Community, and the PC Players who have patiently waited for this day. As a show of our appreciation to our fans in this process, we are pleased to announce three community focused programs to help us commemorate the re-launch of the game.

To kick things off, we will be giving away FREE digital copies of games from the Batman: Arkham library. This means we will be giving away copies of Batman: Arkham Asylum GOTY, Batman: Arkham City GOTY, Batman: Arkham Origins, and Batman: Arkham Origins Blackgate. The Batman: Arkham library of games will be given to everyone who has already purchased or will purchase Batman: Arkham Knight for PC prior to 11:59 pm PDT, November 16, 2015. We’re actively working with our partners at Valve to make this happen as soon as we can, so watch your Steam Library. We are aiming to deliver all of the games by December.

Seeing as our community was a great help in getting the game up and running, Rocksteady will be creating a new “Community Challenge Pack” that will be given free to owners of the Batman: Arkham Knight game in January 2016. As thanks to the Steam Community, PC players will have access to the maps for a week before they hit the consoles. Stay tuned for more details on this in the Batman: Arkham Community and Social Channels.

Finally, we are thrilled to announce that we are working with Valve and the Team Fortress 2 team for a special cross-game promotion. Through November 16, 2015, Valve will be running a contest for the Steam community to create Batman: Arkham themed cosmetic items for Team Fortress 2. The winning items will be given out to those who purchased Batman: Arkham Knight on Steam before the end of the contest. You can check out the official TF2 blog[www.teamfortress.com] for all the contest details!

To recap, if you own Batman: Arkham Knight for PC or purchase it before November 16, 2015, you will get:
Free digital copies of games from the Batman: Arkham library.
The “Community Challenge Pack” DLC.
The Batman: Arkham inspired Team Fortress 2 items created by the Batman: Arkham community.

Thanks again for your feedback and support.

– Warner Bros. Interactive Entertainment”

Is Batman: Arkham Knight running well on your setup?

Batman: Arkham Knight Performance Analysis Update

Introduction


It’s not very often that we return to a game, but in this case, we couldn’t say no. Batman AK was one of the most anticipated of early 2015 and the final game in the Batman: Arkham series, so the hype surrounding it meant the game had to hit the top marks from launch. Sadly we all know that Batman AK had a very rough start to life with PC performance being the major issue. Users complained of the lack of graphical settings and the 30FPS cap. While we brought Batman AK performance figures in this state; it wasn’t always going to be as reliable with the game undergoing major work.

Developers decided to pull the game from Steam and other outlets to prevent more consumers purchasing a digital copy. This worked for a while and developers have managed to implement a good amount of updates to improve stability, graphics, and overall player enjoyment.

With the overhaul to the graphics portion, we have decided to return to the game and re-test all of our current generation graphics cards on the newest drivers available. To maintain consistency with our previous Gaming performance articles, these graphics cards will be pitted against the game at the highest optimal settings across three of the most popular resolutions.

Let’s begin shall we?

NVIDIA Working With Warner Bros. To Fix Arkham Knight on PC

Warner Bros. had a very disappointing release of Batman: Arkham Knight, having the title not playable on PC due to performance issues. The game has reportedly been withdrawn from the market, with retailers stating that it will start putting it back on shelves again once it is properly fixed.

As for NVIDIA, we know it had switched from selling their GeForce cards bundled with the latest Batman title to having the company now selling them bundled with Metal Gear Solid V. However, NVIDIA also plans to make up for it by helping Warner Bros. developers fix their game.

From what we know so far, Warner Bros. is working on a patch to address the performance issues that is due in August. In addition to that, Nvidia Gameworks engineer Tom Peterson said that their team is also focusing on helping the devs at Warner Bros. as a ‘goodwill gesture’.

“We have 200 to 300 engineers that are actually visual scientists,” Peterson stated. “They’re the very best out there. We’ve taken the strategy that says let’s record exactly what they’ve got in their minds, convert it to algorithms … test it and QA it, and then supply it as middleware effectively to game developers”

The question is, why didn’t they get on it before it was launched? If you are to bundle a game with graphics cards that promote gaming, don’t you have to first see how it runs before you actually launch or even think of bundling it? My thoughts are that NVIDIA is also partially guilty here and now they are trying to make up for their mistake. What do you think?

Thank you Big Noobs for providing us with this information

Batman: Arkham Knight PC Port Relaunching Within Weeks

The PC version of Batman: Arkham Knight is nothing short of an excruciating mess and riddled by optimization issues, instability, and graphical bugs. Rocksteady has a mountain to climb to restore faith in the studio and rebuild their reputation. Finally, there is some good news as Warner Brothers subtly included a prediction launch date for the revised PC port in their latest DLC Release Notes.

Batman: Arkham Knight is based on DC Comics’ core Batman license and is available now for the PlayStation 4 computer entertainment system and Xbox One, the all-in-one games and entertainment system from Microsoft. The PC version of the game will be available in the coming weeks.”

I find it quite difficult to comprehend that the complete shambles of the PC edition will have been fixed in such a short time. After hearing of the widespread problems, I assumed it could be at least 2-3 months before everything was ironed out. Kudos to Rocksteady if they have achieved this but any remaining faults with the game will be heavily publicized. Furthermore, if recent speculation is true, nothing will change the fact that Rocksteady willingly took money from PC Gamers knowing how broken their experience was going to be. This whole saga once again illustrates games in the digital, modern era should not be pre-ordered. There isn’t a short supply, codes are not limited, be patient and wait to hear feedback from others.

How often do you pre-order Video Games?

Thank You DSOGaming for providing us with this information.

Green Man Gaming Promises Refunds For Disgruntled Batman: Arkham Knight Customers

The PC port of Batman: Arkham Knight launched in an atrocious state plagued by poor optimization, graphical glitches and a 30FPS lock. Judging by the Steam Reviews, users are rightfully incensed and reporting widespread hitching which culminate into unplayable performance even on low graphical settings. RockPaperShotgun recorded a snippet of gameplay to illustrate the lack of fluidity and absurd freezing. Luckily, if you purchased the game directly on Steam, the new refund policy protects your investment and is a simple process compared to Valve’s slow customer service.

However, Steam pricing is usually much higher than 3rd party resellers such as Gamersgate and GreenManGaming. This means a large chunk of the consumer base are ineligible for a refund despite the game not being fit for purpose. All is not lost though as GreenManGaming acknowledged the concerns of their customers and issued a statement:

“Warner Bros. are currently working on a patch which we are hoping will be released soon. We want you to enjoy your game, but if after the fix has been released, you still cannot play your game, we will process refund requests for the game.”

From a business standpoint, this is rather shrewd and evokes a sense of consumer confidence. Warner Brothers Games have assured Batman fans that the game will be operational and is their top priority. Recently, sales were suspended on Steam to prevent new users from experiencing disappointment. Additionally, GreenManGaming have followed suit and also removed the game from their store. Despite these promises, it’s very difficult to defend a publisher who allows a game to be sold in such a broken condition. Thankfully, consumer rights on digital PC products have come just at the right time and Batman Arkham Knight is a prime example of why their introduction was so vital.

Rocksteady Studios Rolls out 3.5 GB Day One Patch for Arkham Knight

Like all games being released nowadays, Batman: Arkham Knight needs a huge day one patch to get it working. This comes after players inevitably get frustrated by waiting for a game and not being able to play it even if they have it already installed and ready to go. I really don’t get developers and their strategy today, but we may have to get used to it.

Rocksteady just launched a 3.5 GB day one patch for the title, promising to deliver more performance improvements, stability fixes and other goodies. Hopefully, along with AMD’s and NVIDIA’s newly released drivers, we might see the game running to an extent where it is ‘playable’, though we might need to wait for a couple of patch releases to actually see it working properly.

The full patch notes are as follows:

  • Improved Performance
  • Stability Fixes
  • New feature: Rival Points
  • New feature: Original Batsuit skin available to select
  • Support for “A Matter Of Family” additional content
  • General gameplay, graphical, audio, UI, and localization fixes

The real question here is whether it’s worth pre-ordering. I mean, we see more and more that titles don’t work properly once released, huge day one patches that hope to fix these problems and constant updates to actually see the game working as expected… months before it gets released. Shouldn’t we like wait until they get fixed properly before we buy them? What do you think?

Thank you GamingBolt for providing us with this information

Image courtesy of UOL

AMD Improves Batman: Arkham Knight Performance With Catalyst 15.6 Beta

We’ve seen a lot of angry fans after Rocksteady Studios released Batman: Arkham Knight. The 30FPS lock really did a number on the title’s performance and the game’s overall optimization takes us way back to the release of Assassin’s Creed Unity. We all know what happened with the latter title and how Ubisoft now promises to make up for it with Assassin’s Creed Syndicate.

The real surprise here is that even NVIDIA owners suffered performance drops while playing the title. We’ve seen a lot of problems with AMD’s drivers, but NVIDIA? This means Rocksteady really did it this time. Nevertheless, AMD finally released the updated 15.6 catalyst beta driver, promising to make the Batman title playable for AMD users.

Also, AMD seems to be in talks with the developers to resolve all Crossfire issues, so don’t expect to get a lot out of dual-gpu configurations at this point. A more detailed view of what the driver brings can be seen below:

Highlights of AMD Catalyst 15.6 Beta Windows Driver

  • Performance and Stability improvements for Batman: Arkham Knight

Important Note:

AMD Crossfire support is currently disabled for Batman: Arkham Knight while AMD works closely with Warner Bros. Interactive Entertainment to resolve the issue. An update for this issue will be released as soon as it is available

Known Issues:

  • [422129] Batman: Arkham Knight – The application may crash during in game benchmarking or while exiting the game
  • [422130] Batman: Arkham Knight – The screen may turn black or pink while changing resolution to 1680×1050.

Thank you WCCF for providing us with this information

Batman Arkham Knight PC Ported by Third Party Developer

Things aren’t looking that great for Warner Bros’ Batman Arkham Knight. According to a statement given by Arkham Community Manager CODA, Rocksteady had help from an unnamed external PC development partner. The main body of the statement given is as follows:

We’re aware that some users are reporting performance issues with the PC version of Batman: Arkham Knight. This is something that Rocksteady takes very seriously. We are working closely with our external PC development partner to make sure these issues get resolved as quickly as possible.

According to some sources, the external PC development partner is Iron Galaxy. The firm is noted in the credits for providing PC support and Iron Galaxy has done ports in the past as well as helping on the PC version of Bioshock Infinite. While out-sourcing development for ports isn’t anything new, quality PC ports have become a rare thing. Without knowing the details of the arrangement, it is hard to determine if Rocksteady, Iron Galaxy or Warner Bros is at fault though all likely share some blame.

Batman Arkham Knight so far has been plagued by a host of issues for the PC port. Standard PC settings are missing, the fps is capped at 30 and both Nvidia and AMD users are complaining about stutters and poor performance. Things are pretty serious when there is a day one 3.5GB patch set to fix a host of already known issues. The increasing reliance of day one patching and releasing buggy games is troubling to say the least. While delays might be hated, releasing games prematurely is worse. Taking the time to do something right should be the standard and not the exception, something large portions of the gaming industry seems to have forgotten.

Batman Arkham Knight Didn’t Get a Smooth Launch Either

Batman Arkham Knight has been anything else but smooth sailing for Warner Interactive and Rocksteady. The game was postponed, the Batmobile edition‘s figurine fell apart and had to be cancelled, and lastly the limited edition collectors box had to be delayed due to a missing certification.

The game in itself has now finally been released and you’d think that the folk behind it could relax for five minutes and watch the praise come in from happy users and customers – but that is far from the case. Users are reporting extremely poor performance and that even with systems that go way past both the minimum and recommended specifications.

Rocksteady also seemed to forget to optimize the game properly for AMD hardware despite the main audience have consoles based on AMD hardware. The minimum specs were changed prior to launch and an R9 HD7850 with 3GB VRAM was the new minimum. The issues aren’t just with AMD cards though as the they didn’t incorporate Nvidia’s drivers all to well either. Users are reporting of high-end rigs with Titan X graphics cards that barely manage to score 60fps on a 1080p resolution.

The game in itself has been locked to 30fps on the PC, but this can be changed by editing an .ini file. One could however speculate that the lock was purely designed to hide the performance issues on this poorly coded PC port.

Both Nvidia and AMD have released new drivers that hopefully will help this some, but Nvidia noted that there might be issues with SLI setups and recommend that you disable them for now while playing Batman Arkham Knight. The critics on Steam aren’t pleased and the game’s reviews reflect that.

Thank you WCCFTech for providing us with this information

Batman Arkham Knight Limited Edition Delayed

The soon to be released Batman Arkham Knight is a game that has had anything but a smooth start for Rocksteady and Warner Interactive. There have been a lot of delays and just last week we saw the cancellation of the Batmobile edition of the game due to faulty figurines. They just didn’t live up to a quality standard that could be sold.

Now the next version of the game is in trouble and this time it is the Batman Arkham Knight Limited Edition sold exclusively by the online shopping giant Amazon. The Limited edition won’t be cancelled, but it will be released with a delay.

Ironically the issue is close to the one for the Batmobile edition, although not as bad. The figurines might be up to the quality standard that is needed, but they lack the CE certification that they need by law within the EU. This is a double face-palm for both companies and I’m pretty sure that there is some screaming on the phones and harsh words in the emails between them and the figuring manufacturers.

The Limited Edition will now ship on the 14th of July instead. Amazon knows your frustrations and will be providing game codes for a download on the 23rd of June so customers can enjoy played the game right away. So the good news for those who pre-ordered is that you can play upon release, but you will have to wait for all the extras.

Arkham Knight Batmobile Collector’s Edition Cancelled

There is some sad news for the people who pre-ordered the Batmobile Collector’s Edition of the upcoming Batman: Arkham Knight game just got cancelled – and that with less than a week until release. There is no doubt that this will cause some sad faces here and there as it really was a cool edition.

GAME has been sending out emails to affected customers and Warner Brothers Games also posted a note on their official forums about the incident.

“We regret to inform you that we are not able to release the Batmobile Collector’s Edition of Batman: Arkham Knight due to unforeseen circumstances that greatly compromised the quality of this extremely limited run of product.”

It looks like the quality of the morphing figurines just didn’t live up to the standard that has to be and that WB probably just feared a lot of angry customers with faulty or broken collector items – and that wouldn’t be good for anyone. And while this cancellation is a sad thing for many, I think it was the right decision.

If you have pre-ordered the Batmobile edition you can get a refund, switch to another collection, or even use the credit for another game, so you don’t need to worry about lost money. As a little band-aid, WB will be giving out the new 52 skin pack free of charge to everyone who purchases Batman Arkham Knight.

Batman: Arkham Knight Delayed Again

The forthcoming Batman: Arkham Knight has been delayed again, Rocksteady has announced. The game, originally slated for release on PC, PlayStation 4, and Xbox One on 2nd June, will now be out 23rd June.

This is the second time that Rocksteady has pushed back the release of Arkham Knight, and for the second time the company cites a dedication to make sure that the game is ready for release as the reason for the delay.

A statement from Rocksteady reads:

We’re a developer that hates to make any compromises, so we are sorry to say this means it’s going to be just a little bit longer until you can play the epic conclusion to the Arkham trilogy. As a reward for your patience and understanding, and to make the wait even more unbearable, we are pleased to whet your appetite with a new gameplay video of Batman: Arkham Knight.

Thanks so much from everyone at Rocksteady for your continued support. We are working as hard as we can to make you proud.

Sefton Hill
Game Director
Rocksteady Studios

ESRB Explains Arkham Knight’s “Mature” Rating

Batman: Arkham Knight is the first game in the Arkham series, and in the history of Batman games as a whole, to receive and ‘M for Mature’ rating from the Entertainment Software Ratings Board (ESRB), and a new summary post on the ESRB’s website reveals why.

[WARNING: THE SUMMARY CONTAINS SPOILERS FOR THE GAME]

In terms of obscene language, the ESRB cites the game containing the words “bitch”, “ass”, and “gobshite”. All rather tame, but then we get into the guts of the rating, so to speak. Blood. Lots of blood. And torture. “One room depicts a person torturing a character on a bloody operating table,” the summary reads, followed by, “A vehicle’s wheels are used to torture an enemy in one sequence.”

“Cutscenes depict characters getting shot (on and off camera) while restrained or unarmed. Large bloodstains/pools of blood appear in crime scenes and in the aftermath of violent acts,” the ESRB says, adding that, “During the course of the game, players can shoot unarmed characters and a hostage.”

It seems that Arkham Knight features a significant contingent of sex workers, since “Neon signs in a red-light district read “live nude girls” and “XXX”.”

The Arkham signature slow-mo takedowns are also noted in the summary, as well as use of the Batarang.

Batman: Arkham Knight is due for release on Xbox One, PlayStation 4, and PC on 2nd June.

Source: ESRB

Arkham Knight Delay Explained by Rocksteady

With the plethora of broken games being released recently – DriveClub, Assassin’s Creed: Unity, and Halo: The Master Chief Collection spring to mind – it’s refreshing for a publisher to push back a release date to ensure their product is up to scratch, as frustrating as that may be (Grand Theft Auto V for PC is getting side-eyed so hard right now).

Arkham Knight is one such game, its release delayed to allow its developer, Rocksteady, enough to time to fulfil its vision. Sefton Hill, the game’s Director, told EDGE that had the release of Arkham Knight not been pushed back, they would have been forced to submit a shorter, more diluted version of the game:

The vision for the game just meant we weren’t going to get it finished to the standard we wanted in time. It’s as simple as that. We had to decide: is it a case of reducing the scope to try to get something out? Or do we delay the release in order to make sure we can achieve the vision? That’s the discussion we had with [Warner’s] senior management. Fortunately, after a lot of grovelling, we got the time, because those guys believed in the vision too.

The question was never whether it was good enough. It was whether we were going to get it done. I don’t want to sound arrogant, but we were very confident in that direction. We just didn’t have time to finish what we wanted to do. It’s fair to say that’s my fault: the reason we didn’t ship in 2014 is because of the game I wanted to make. It couldn’t be done in the time we had.

Arkham Knight is due for release on 2nd June, 2015, for PC, PlayStation 4, and Xbox One.

Source: Worlds Factory

More Batman: Arkham Knight Details Revealed

An AMA on Reddit has revealed some new information about the upcoming Batman: Arkham Knight game. Please note that there are massive spoilers for Arkham City ahead!

The story is reported to pick up right after the death of the Joker, focusing on what would happen around Gotham with him removed.

The new Batsuit is heavily redesigned and mimics much of the design of the Batmobile. Rocksteady claims the new suit will impact gameplay, enhance Batman’s abilities and will have some kind of interaction between Batman and the Batmobile. Yes you read that right, the Batmobile is in this game!

“When we added the Batmobile to the game, we wanted to make sure it’s a fun, meaningful addition to every part of the game. Batman wouldn’t use it if he didn’t need it. So there will be points in the main story where you will need to use the Batmobile to progress, and if you’re anything like me, there will be points where you can’t use the Batmobile and wish it was there!” – Rocksteady

If revised combat, the Batmobile, a new suit, a bigger environment and a whole lot more aren’t going to get you excited about this game. The developers have promised a new trailer coming this Monday, so stay tuned for more!

Thank you DSO for providing us with this information.

Image courtesy of DSO.