Microsoft Apologies For Skype Outage and Offers Compensation

The Skype service is an essential component for many internet-based companies to communicate with industry contacts and share ideas via conferencing. Additionally, the software is a tool to help family members stay in contact across vast distances. As a result, any downtime on Skype can majorly impact on your business and personal life. Sadly, on September 21st, the service encountered a whole host of connection problems and prolonged downtime. This made many users quite angry and disappointed with the speed of troubleshooting.

Microsoft has started to send e-mails out to Skype customers apologizing for the downtime and offered compensation:

“We’re sorry for the technical issue we suffered that day. We know how important our service is to you and how frustrating outages like this can be. We also know that sometimes saying sorry just isn’t enough. To make it up to you, over the next few days we will add 20 minutes of free calls to over 60 landline and 8 mobile destinations around the world. Make sure you look out for your free calls as they will be available to use for 7 days.”

It’s still unclear if the 20 minutes of free call time will be offered to every Skype user or only a select few. Although, at least Microsoft has apologized and offered a token gesture to help those affected. To be perfectly honest, I doubt many people will be overly bothered by now, and just accept that downtime can happen as part of any internet service.

Thank you UberGizmo for providing us with this information. 

Facebook Offline for a Short While

“My life is over” – Most 13-19 year olds throughout the world today. As of 1PM PST however, the popular social network is back online in all affected countries.

Today at 12:40pm PST, users from the US, UK, Germany, Thailand, Portugal and other smaller countries reported of a Facebook outage on both mobile and desktop connections. Thanks to Tech Crunch, we learned that this outage not only has a profound effect on our abilities to spread our political discontent and invite friends to parties – but Facebook’s profits are hit hard.

“With earnings of $2.91 billion in Q2 2014, Facebook theoretically loses about $22,453 for every minute it’s down around the globe. However, since this was pretty prime browsing time for Facebook’s key markets in the West, it was likely losing a lot more. The 20 minute outage could have cost it around a half million dollars.”

Facebook has promptly issued a statement about this outage, which was confirmed by website downtime trackers such as Downforeveryoneorjustme.

“Earlier today we encountered an error while making an infrastructure configuration change that briefly made it difficult for people to access Facebook. We immediately discovered the issue and fixed it, and everyone should now be able to connect. We apologize for the inconvenience and will thoroughly investigate this issue so we can learn from it and ensure that Facebook is there when people need it.”

Never fear, your favorite ‘time waster’ website is now back in action – we hope you enjoyed your 20 minutes of sunlight.

Image courtesy of The Next Web