Hardware.fr is part of LDLC, the largest seller of computer components in France and periodically releases statistics about customer returns. This allows us to gauge quite accurately each manufacturer’s RMA rate as a percentage and overall reliability. The RMA rates relate to models sold between October 1st, 2014 and April 1st, 2015, for returns created before October 2015. During the hardware survey, ASUS attained first position with a very impressive RMA rate of 1.89%. In comparison to the competition, Gigabyte reported returns of 2.05%, while ASRock managed 2.08% and finally, MSI finished with 2.55%.
Joe Hsieh, ASUS Corporate Vice President and General Manager, Motherboard and Desktop System Business Unit, said about the results:
“We are immensely proud of the latest Hardware.fr reliability report. The achievement is a result of our dedication to perfection and tireless efforts, leading to the development of advanced such as 5X Protection II,”
“We strive always to deliver the best motherboard defenses by combining the finest components, thoughtful circuit design, and exacting standards to guarantee quality and long-term durability all-round protection — resulting in exceptional motherboard reliability”
Interestingly, ASUS’ RMA rate dropped by 2.49% from the previous Hardware.fr report and showcases the improvements ASUS have made in the testing phase. Also, the motherboard section is extremely reliable and the lowest return rate in the industry. Although, the gap compared to other manufacturers isn’t massive. Nevertheless, it’s a great achievement and illustrates the durability of ASUS products.