Apple has been under increasing pressure from disgruntled customers affected by blurry focus on the iPhone 6 Plus rear-facing camera. The hardware fault effects models sold between September 2014 and January 2015 but Apple insists this only occurs to “a small percentage” of handsets. To setup an RMA, you need to navigate to this dedicated website and insert your phone’s credentials. Please note, Apple can refuse the repair or charge a fee if the phone has any damage which could impair the repair process. It’s a shame Apple doesn’t provide a brand new replacement phone but at least your existing handset doesn’t go to waste.
Evidence showing the highlighted problem is included in a user-video below and illustrates how the camera’s optics swish from side-to-side. It’s important to reiterate that this only happens on the iPhone 6 Plus so other handset owners shouldn’t be affected. This isn’t the first instance of hardware flaws on the iPhone 6 which was plagued by “bendgate” and created a lot of negative press surrounding the latest SKUs.
While Apple might be completely right and the issues are quite isolated, it’s good to see consumers being given a free repair option. Although it’s long overdue and many users might have already migrated to Android after returning their faulty handset.
Thank you TechCrunch for providing us with this information.