A few days ago we reported on the fact that a company had apparently deleted itself, news which later turned out to be a hoax as part of a bad marketing scheme. For people who used 123-reg, a website hosting company in the UK, the joke may be on them as the company has actually deleted people’s websites.
123-reg has around 800,000 customers within the UK, hosting around 1.7 million sites, said that similar to the hoax, an error was made during “maintenance”, resulting in data from one of their servers being deleted.
The firm issued a statement saying that the company they were working on “restoring … packages using data recovery tools”, a process that is slow and not always effective, as people noted to the previous hoax. 123-reg has recommended that those with backups of their sites should use them to rebuild their sites, as the company itself didn’t have backups of the customers sites.
While the fault is reported to have only affected “67 out of 115,000” servers, it was caused by an automated script. An audit of 123-reg’s scripts is now being conducted and any deletion will now require human approval in the future, something that I’m sure the many companies that have lost business because of this blunder are less than comforted by.