Xbox users reported having problems with their consoles over the holidays. The issue described consists of an error message: “”Sorry we can’t play this disk.” when attempting to read the data off DVDs or Blue-Ray Disks. And to think Christmas Holiday was about enjoying and playing your favourite games at home. Nice one Microsoft!
A Reddit user shared his experiences via the Xbox One sub-Reddit, interacting with community members on the situation. The user reports that resets did not work and described the problem in more detail.
“Hard reset that bad boy. Hold down the power button for 15 seconds until the system reboots. If that doesn’t work then restore system to factory defaults. If that doesn’t work you’re going to have to setup a repair or head back down to the retailer you bought it in.”
“Tried and none worked, place I bought it from (where I work) isn’t open until the 27th, xbox support website won’t work. Gutted.”
But Christmas is all about sharing and presents, right? So is Xbox Support, giving the user a free code for a digital game to play while he waits. However the problems don’t stop here. Another Reddit user who purchased a Launch Day Xbox One also noticed the error just now, having played only digital purchased games. What a Christmas surprise indeed!
I got Madden 25 and Dead Rising 3 on disk, popped Madden in, and wa-la! Disc drive doesn’t work! I’m going to go straight to Microsoft for this one, seeing as I purchased my Xbox One over a month ago. any tips?
Microsoft will handle all faulty consoles by giving a shipping label as well as a return box to users experiencing the issue in order to send back their faulty Xbox consoles. But it is also best to just return the broken consoles to the retail shop or online store purchased from, since they will give you another brand new one on the spot.